Terms & Policies
Welcome. This page covers how booking, payments, cancellations, membership and privacy work at Holistree LLC. By booking a retreat or event, joining the Sweet Life Society, or making a purchase, you agree to these terms.
Please read them before you book.
Questions? Email retreats@holistree.com for retreats and events, or SweetLifeSociety@holistree.com for membership.
On this page: Retreats & Events · Cancellation Policy · Payment Plans · Sweet Life Society Membership · Sweet Reserve · Shop & Digital Products · Health & Safety · Liability · Code of Conduct · Photos & Video · Privacy Policy · Changes to These Terms
Retreats & Events
Membership is required to book. As of January 1, 2027, an active Sweet Life Society membership is required to access and register for any Holistree retreat. Your membership must stay active from the time you book through the last day of your retreat. If you’re bringing a friend, she’ll need her own membership too.
Why our retreats are members-only. This isn’t about keeping anyone out. It’s about deepening connections. A Holistree retreat is more than a trip. It’s a few days with women who already know your name, your story, and what you came to set down. The Society is where those relationships begin, through our monthly gatherings, conversations and check-ins, so that by the time you arrive, you’re not walking into a room of strangers. You’re coming home to your people. And when the retreat ends, the connection doesn’t. Membership starts at $20 a month. Join the Sweet Life Society
Booking confirmation. Your booking is confirmed when your deposit or full payment goes through. You’ll receive a welcome email from our retreats team within 48 hours.
Deposit. A non-refundable deposit is required to secure your spot.
Balance. Your remaining balance is due on the schedule shown at checkout. If a payment is missed, your booking may be cancelled and your deposit forfeited.
Retreat-specific terms. Some retreats have their own payment and cancellation dates. These are listed on each retreat’s page, and where they differ from this page, the retreat page applies.
Transfers. Your registration can be transferred to another Sweet Life Society member. Email retreats@holistree.com in writing at least 30 days before the retreat with her name and email.
Monthly Reset and virtual events. Guest tickets ($10 for the Monthly Reset) are non-refundable. If you join the Sweet Life Society within 7 days of the Reset, your $10 is applied to your membership.
Day retreats and in-person events. All payments are non-refundable, and your spot is transferable to another member with written notice at least 10 days before the event.
Cancellation Policy
If you need to cancel
Paid in full: you may request a refund of your payments, minus your deposit, within 30 days of your booking date.
More than 90 days before the retreat: 100% of your payments, minus your deposit, will be applied as a credit toward a future Holistree retreat, valid for one year.
Within 90 days of the retreat: no refund or credit is available.
How to cancel: send your request in writing to retreats@holistree.com. The date we receive your email decides which terms apply.
Refund timing: approved refunds are processed within 30 days of your cancellation date.
Exceptions may be considered case by case and must be requested in writing to retreats@holistree.com.
If Holistree cancels a retreat
Holistree LLC may cancel a retreat for guest safety, acts of God, government action, or other circumstances outside our control. If this happens, you’ll receive a credit for 100% of your payments toward a future Holistree retreat or experience, valid for one year from the original retreat date.
Travel insurance
We strongly recommend travel insurance, including “Cancel For Any Reason” or “Cancel for Work” coverage, to protect your investment. We’ll share information about a provider we recommend. Holistree may earn a commission if you purchase through that link, at no extra cost to you, and you’re always free to choose any provider.
Payment Plans
If you choose a payment plan, you’re entering a binding agreement with Holistree LLC to pay the full amount shown at checkout on the dates in your payment schedule. A copy of your schedule will be emailed to you.
Your card or payment method must stay active, valid, and have enough funds for the full length of your plan.
If a payment is declined, you agree to provide another valid payment method.
We’ll send a reminder before each scheduled payment.
A late fee of $25 may be charged if a payment is not received within 5 days of its scheduled date.
Holistree LLC may cancel your registration if payments are not made as scheduled, and payments made may be forfeited under the Cancellation Policy.
You may pay off your balance early at any time.
Sweet Life Society Membership
Monthly memberships renew automatically and can be cancelled anytime. You’ll keep access through the end of your current billing period.
Annual and two-year memberships are paid upfront and are non-refundable once your term begins.
Changing levels: you can move up or down between membership levels. Changes take effect at your next billing date.
Retreat access requires an active membership from booking through the last day of your retreat. If your membership ends before your retreat, you’ll be asked to reactivate it to keep your spot.
Billing questions are handled by our Community Manager at SweetLifeSociety@holistree.com.
Sweet Reserve
Sweet Reserve is the retreat credit that builds with each paid month of membership.
It can cover up to 25% of a single retreat booking.
To use it, email retreats@holistree.com before you pay, so we can apply it.
It builds for up to 24 months, and unused balances roll forward while your membership is active.
It has no cash value and can’t be refunded, sold, or transferred to another person.
It’s forfeited if you cancel your membership.
Complimentary memberships don’t build Sweet Reserve.
Shop & Digital Products
Digital products, courses, and downloads are non-refundable once purchased or accessed.
Physical products and gift boxes: if your item arrives damaged, email info@holistree.com with a photo within 7 days of delivery and we’ll make it right. Shipping costs are non-refundable.
Pre-orders ship by the date listed on the product page. If a ship date changes, we’ll email you right away.
Health & Safety
You’re responsible for making sure you’re well enough to take part in retreat activities. Please talk with your physician before booking if you have any health concerns.
Please tell us about dietary needs, allergies, or accessibility needs when you register so we can plan with care. We’ll share this information only with the people who need it to care for you, such as the hotel or chef.
Holistree LLC does not provide medical care. Your travel insurance should cover medical expenses.
Liability
You’re responsible for your own actions and for any damage or loss you cause during a retreat or event.
Holistree LLC, its retreat hosts, hotel partners and vendors are not responsible for cancellations, delays, or changes caused by circumstances beyond reasonable control, including acts of civil or military authority, national emergencies, fire, flood, severe weather, natural disasters, acts of God, epidemics or pandemics, war, civil unrest, mechanical breakdown, or failure of transportation, communication or power.
Holistree LLC is not responsible for travel delays, missed connections, personal emergencies, or illness.
Code of Conduct
Our spaces are built on care, so we ask every guest and member to:
Treat other guests, members, staff, and local communities with respect and kindness.
Keep what’s shared in our circles confidential.
Follow the retreat schedule, guidelines, and instructions from the Holistree team.
Holistree LLC may remove anyone from a retreat, event, or the Society whose behavior puts the safety or comfort of others at risk, without a refund.
Photos & Video
We take photos and video at retreats and events to share the experience with our community. Some experiences, include a professional photo session, and group photos may be used in Holistree content. If you’d rather not be featured, let us know in writing at retreats@holistree.com before the experience begins.
Privacy Policy
What we collect. Your name, email, phone number, and mailing address; billing details (processed securely by our payment providers, so we don’t store your full card number); retreat details you share with us, such as dietary needs, room preferences, and emergency contacts; and basic website and email activity, like pages visited and emails opened.
How we use it. To process bookings and payments, plan your experience, send confirmations and reminders, send our newsletter and updates, and improve our website and offerings.
Email. When you join our list, you’ll receive our letters and updates. You can unsubscribe anytime using the link at the bottom of any email.
Who we share it with. We never sell your information. We share it only:
With the hotels, venues and vendors who need it to host your retreat or event
With the services we use to run Holistree, such as our website, email, payment and community platforms
With participating vendors when you sign up for a collaborative offer, such as the Sweet Life Holiday Edition guide. We’ll always tell you this on the sign-up form.
When required by law
Cookies. Our website uses cookies and analytics to understand how visitors use the site. You can turn cookies off in your browser settings.
Your choices. To see, update, or delete the personal information we hold about you, email info@holistree.com.
Changes to These Terms
Holistree LLC may update these terms from time to time. Changes take effect when posted on this page, and we’ll let current guests and members know about any significant changes. These terms are governed by the laws of the State of New York.
Last updated: November 12, 2026
By booking, joining, or purchasing with Holistree LLC, you confirm that you’ve read, understood, and agreed to these Terms & Policies. Questions? Email retreats@holistree.com.